Dear customers, please note that all our products are non-returnable and non-exchangeable.
Additionally, shipping fees are non-refundable, due to the nature of our products being food items. To maintain the highest standards of quality and safety, we cannot accept any returns or exchanges.
We appreciate your understanding.
Baharat Baytna is a store specialized in offering the finest selection of spices and seasonings, carefully chosen to provide you with a rich cooking experience full of authentic flavors.
Customers have the right to cancel their order before it is handed over to the shipping company and the order status changes to “Out for Delivery.”
The shipping cost with SMSA is 26 riyals.
Since all products at Fustoqah are food items, and in order to protect public health, our system does not allow returns or exchanges after the order has been handed over to the shipping company.
In the event of a mistake in order preparation by the store or if a product arrives in unsatisfactory condition, the store will compensate the customer for the affected item only, provided that our customer service is notified within 48 hours of receiving the order via WhatsApp at 0504288800 or by email at info@fustoqah.com.
Refunds for canceled orders will be processed back to the original payment card used.
By completing the payment process, the customer agrees to the store’s terms and conditions.